Exchange or return: Buy without worries.
If you want to exchange or return an article, you can do it within 14 days after delivery.
All you need is contact us via email: firstname.lastname@example.org
Keep in mind that the clothing must not bear any signs of wear and must be sent back in its original packaging with the proof of purchase.
Files to download: Withdrawal from contract form
INFORMATION ON YOUR RIGHT WITHDRAW FROM CONTRACT
Right to withdraw from contract: You have got the right to withdraw from this contract within 14 days without providing a reason. The time limit to withdraw from contract is terminated after 14 days from the day when you came into possession of the item or when a third party other than the shipping party came into possession of the item.
In order to exercise your right to withdraw from contract you are obliged to inform us about your decision as per an explicit statement (such as a letter sent by mail, fax or email). You may use the contract withdrawal form, but it is not compulsory. In order to observe the time limit to withdraw from contract, you need only to send us the information above before the period of 14 days expires.
Consequences of withdrawal from contract: In the case of withdrawal from this contract we will reimburse you with the full amount paid to us (excluding the additional costs resulting from your selected shipping method, when other than the cheapest recommended one) immediately or no later than 14 days upon receiving your decision to withdraw from contract. Your payment will be reimbursed using the same method as it has been made to us, unless you have agreed to a different option. In any case you will not be charged with any costs regarding the reimbursement.
We may withhold the reimbursement until we have received the item or proof of sending the item, whichever is first.
Send or deliver the item immediately or no later than 14 days within informing us about the withdrawal from contract. The time limit is observed if you send the item before the 14-day period.
You will cover the direct expense of sending the item back.